At Reshline, we want every customer to feel confident and satisfied when shopping with us. If something isn’t right, we’re here to help and will work with you to resolve the issue quickly and fairly.
1. General Return Policy
If you are not completely happy with your purchase, you may request a return within 90 days of receiving your order. To qualify:
Items must be unused and in the same condition as delivered
Products must include original packaging
Proof of purchase is required
Contact our customer support before sending anything back so we can provide the correct return instructions
Once approved, ship your return to:
Reshline
2221 E. Remington Ave
Ontario, CA 91762
If the return is due to reasons unrelated to product quality (such as a change of mind, wrong color, or size selected), the customer is responsible for return shipping costs. These fees depend on the courier you choose.
If the return is due to our fault—such as damaged, incorrect, or missing items—we will cover the return shipping cost.
Please note: shipping fees are non-refundable.
2. Order Cancellation
2.1 Before Shipment
Orders may be canceled within 2 days of being placed or before the order is processed for shipment. In these cases, you are eligible for a full refund.
2.2 After Shipment
If the order has already shipped, we may not be able to stop the delivery. If you still wish to cancel:
Contact customer support immediately
When the parcel arrives, refuse delivery
A refund will be issued after the parcel begins its return journey, minus any shipping costs
3. Damaged, Defective, or Low-Quality Items
If your product arrives damaged or does not function properly:
Email our support team at [email protected]
Include:
Order number
Clear photos showing the damage or issue
Photos of the product and tags on a flat surface
Once confirmed, we will send a replacement at no cost. In most cases, defective products do not need to be returned.
We use every report to improve product quality and prevent future issues.
4. Warranty
Our warranty covers manufacturing defects only. It does not apply to:
Accidental damage
Improper care
Standard wear and tear
Sun-related fading or material breakdown
Customized or altered items
Water exposure
Products that do not meet warranty conditions are not eligible for return or exchange.
5. Refunds
A refund may be issued under the following circumstances:
You may receive a full refund if:
The product is confirmed to be defective or non-functional
You did not receive your order within 30 days (for South American regions only)
Refunds are sent back to the original payment method.
If paid by credit or debit card, the issuing bank may take 7–10 business days to post the refunded amount.
If you have not received your refund:
Check your bank or PayPal balance
Contact your bank or card issuer, as processing may take 3–5 business days
If there is still no update, email [email protected]
6. Return Shipping Information
For return requests, contact us first at [email protected] with your order number. We will guide you through the return process.
Shipping Fee Responsibility
Customer pays return shipping if the return is due to personal preference (e.g., “don’t like it,” wrong size, wrong color).
Reshline pays return shipping if the issue is our responsibility (defect, damage, missing item, incorrect product).
We do not charge any restocking or relisting fees.